jiligane Privacy Policy

This Privacy Policy ("Policy") applies to all personal data processed by jiligane ("jiligane," "we," "us," or "our") in connection with the operation of the jiligane online casino and sports betting platform, accessible at jiligane.vip (the "Platform"). It covers data collected through the website, mobile platform, customer support channels, and any other jiligane service.

jiligane is committed to protecting the privacy and personal data of all users ("Player," "you," or "your") in accordance with the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC). jiligane also complies with applicable PAGCOR data governance requirements.

By registering an account or using the jiligane Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.

jiligane collects the following categories of personal data, depending on how you interact with the Platform:

jiligane does not collect sensitive personal information (as defined under RA 10173) beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law.

jiligane collects personal data through the following means:

• Direct submission: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the Platform, including via cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from accredited KYC service providers; fraud screening data from anti-money laundering (AML) compliance partners; payment confirmation data from GCash, PayMaya, BPI, BDO, and Metrobank.
• Regulatory sources: Data received from PAGCOR or other competent authorities in connection with licensing, compliance audits, or investigations.

jiligane processes your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your jiligane player account.
• Identity verification (KYC): Confirming your identity and age (21+) as required by PAGCOR regulations and RA 10173.
• Payment processing: Facilitating deposits and withdrawals via GCash, PayMaya, and other supported payment methods in Philippine Peso (PHP).
• Regulatory compliance: Meeting anti-money laundering (AML), counter-terrorism financing (CTF), and PAGCOR reporting obligations.
• Platform operation: Delivering games, processing bets, calculating winnings, and maintaining game integrity.
• Customer support: Responding to enquiries, resolving disputes, and processing responsible gaming requests such as self-exclusion.
• Fraud prevention & security: Detecting and preventing unauthorized access, bonus abuse, multi-accounting, and other fraudulent activity.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates — only where you have provided consent or where permitted by law. You may opt out at any time.
• Analytics & improvement: Understanding how players use the Platform to improve user experience, game selection, and performance.

Under the Philippine Data Privacy Act of 2012, jiligane processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and jiligane (i.e., operating your player account, processing bets and payments).
• Legal obligation: Processing required to comply with PAGCOR regulations, AML/CTF laws, tax reporting obligations, and NPC directives.
• Legitimate interests: Processing for fraud prevention, platform security, and improving jiligane's services, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where your explicit consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of prior processing.

jiligane shares personal data only where necessary and with appropriate safeguards in place. Recipients of your data may include:

• KYC & identity verification providers: Accredited third-party services that assist jiligane in verifying player identities and ages in compliance with PAGCOR requirements.
• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers necessary to process your deposits and withdrawals.
• Game software providers: Licensed game studios and platform providers whose games are available on jiligane. These providers may receive anonymized or pseudonymized gaming data for technical purposes.
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent Philippine government authorities, where required by law.
• IT & security service providers: Cloud hosting, cybersecurity, and fraud detection vendors operating under strict data processing agreements with jiligane.
• Professional advisers: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.

All third-party data processors engaged by jiligane are contractually required to process personal data only on jiligane's instructions, maintain appropriate security measures, and comply with applicable Philippine data privacy laws.

jiligane retains personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, and reporting obligations. Specific retention periods include:

• Account and KYC data: Retained for a minimum of 5 years from account closure, as required by PAGCOR and AMLC regulations.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Gaming history: Retained for 3 years from the date of each gaming session, or longer if required for dispute resolution or regulatory purposes.
• Support communications: Retained for 2 years from the date of the last interaction, unless a longer period is required for ongoing disputes.
• Marketing consent records: Retained for the duration of your account and for 1 year following account closure or consent withdrawal.

Upon expiry of the applicable retention period, jiligane will securely delete or anonymize your personal data in accordance with NPC guidelines.

jiligane implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jiligane Platform;
• Encryption of sensitive data at rest, including financial data and identity documents;
• Multi-factor authentication (OTP) for player account access;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular penetration testing and vulnerability assessments by independent security firms;
• 24/7 security monitoring and intrusion detection systems;
• Staff training on data privacy and security obligations under RA 10173.

In the event of a personal data breach that is likely to result in harm to affected players, jiligane will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with NPC Circular 16-03.

jiligane uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyze usage patterns. The types of cookies used include:

• Strictly necessary cookies: Essential for the Platform to function, including session management and security tokens. These cannot be disabled.
• Functional cookies: Remember your language preferences, login status, and display settings to improve your experience.
• Analytics cookies: Collect anonymized data about how players navigate the Platform, helping jiligane identify areas for improvement. Used only with your consent.
• Marketing cookies: Used to deliver relevant promotional content within the jiligane Platform. Used only with your consent.

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to use the core jiligane Platform, though some features may be limited.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jiligane:

To exercise any of these rights, please contact jiligane's Data Protection Officer via live chat or email at [email protected]. jiligane will respond to all verified requests within 15 business days.

The jiligane Platform is strictly intended for persons aged 21 years and above, in compliance with PAGCOR regulations governing online casino operations in the Philippines. jiligane does not knowingly collect personal data from individuals under the age of 21.

If jiligane discovers that personal data has been collected from a person under 21, the account will be immediately suspended, all funds will be frozen pending investigation, and the personal data will be deleted in accordance with applicable law. If you believe a minor has registered on the jiligane Platform, please contact our support team immediately.

jiligane primarily processes personal data within the Philippines. Where data is transferred to service providers located outside the Philippines (for example, cloud infrastructure or game software providers), jiligane ensures that such transfers are subject to appropriate safeguards, including:

• Contractual clauses requiring the recipient to apply data protection standards equivalent to those required under RA 10173;
• Transfers only to jurisdictions recognized by the NPC as providing adequate data protection;
• Your explicit consent where required by applicable law.

jiligane may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or Platform features. When material changes are made, jiligane will notify registered players via email or an in-platform notification at least 7 days before the changes take effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the jiligane Platform after the effective date of any amendment constitutes your acceptance of the revised Policy.

jiligane has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Philippine Data Privacy Act of 2012. If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact:

• Data Protection Officer, jiligane
• Email: [email protected]
• Live Chat: Available 24/7 via the jiligane Platform

If you are not satisfied with jiligane's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.